Honk Out: Support

Make sure the phone is signed in to the same Google account you bought with and is online. In the game open the Shop and tap Restore purchases. Remove Ads, the No-Ads Bundle and the premium vehicles come back. Coins, Golden Hearts and other items that are used up are credited once when you buy them and cannot be restored.

The game also checks for your purchases each time it starts.

Some payments are "pending" for a while (for example a cash or bank payment). The item is added as soon as Google Play confirms the payment; you do not have to pay again. If nothing has arrived after a few hours, open the Shop, tap Restore purchases, and if it still is not there email us your Google Play order number (it starts with GPA.) from the receipt email.

Hearts belong to one attempt at a level: when a vehicle bumps into another, you lose a heart, and when they are gone the attempt ends. From level 21 a failed attempt also costs a life. You can hold up to 5 lives and one comes back about every 20 minutes, even when the game is closed. You can also get a life by watching an optional video, with coins, or with the "unlimited lives" offer in the Shop. The numbers can change in updates.

Banners and the full-screen ads between levels. Videos you choose to watch in return for a reward (extra coins, a second chance, an extra life) always stay available, because you decide when to watch them.

Open Settings (the gear icon) and tap Privacy options if it is shown; it appears where the law asks us to offer a choice. You can also reset your advertising ID in Android's own settings. Details are in the privacy policy.

The game has no account. Your progress, coins and settings are stored only on your phone, so uninstalling the game or clearing its data removes them. Cloud save is planned for a later version. Purchases of Remove Ads and premium vehicles can be restored (see the first question).

Payments are handled by Google Play, so refunds are too. Open the Google Play app, go to your order history, pick the order and choose Request a refund, or see Google Play's refund help.

Please email support@frensa.site with your phone model, Android version, the game version (shown at the top of Settings), the level you were on and what happened. A screenshot helps.

Uninstall the game: all progress stored on the phone is removed. For data held by Google's services (advertising, analytics, crash reports) see "Your choices and rights" in the privacy policy or email us.